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At Prizuashep, we understand that life's circumstances can shift like changing light—sometimes requiring adjustments to your creative journey. This policy outlines our commitment to fairness and transparency regarding course cancellations, transfers, and refunds.
When you enroll in a Prizuashep course, you enter into a learning contract that reserves your space, instructor time, materials, and access to specialized facilities. Our pricing reflects this commitment and the carefully calibrated resources we allocate to ensure your educational experience reaches its fullest potential.
We recognize that sometimes the shutter must close before the exposure is complete. Our cancellation terms vary based on timing:
Cancellations made more than 30 days prior to the course commencement date are eligible for a full refund minus a €50 administrative processing fee. This fee covers the coordination, scheduling, and preparatory work already completed on your behalf. Refunds will be processed to the original payment method within 14 business days.
Cancellations made between 15 and 30 days before the course begins are eligible for a 50% refund of the total course fee. At this stage, instructors have finalized curricula, materials have been prepared, and opportunities to fill your space have diminished considerably.
Cancellations made within 15 days of course commencement are non-refundable. However, you may transfer your enrollment to a future course session (subject to availability and Section 4 of this policy).
Once a course has begun, no refunds will be issued for withdrawal or non-attendance. Course fees are non-transferable after the first session unless exceptional circumstances apply (see Section 5).
In rare instances where we must cancel a course due to insufficient enrollment, instructor illness, facility unavailability, or circumstances beyond our control, you will receive immediate notification and your choice of:
We are not liable for any additional costs you may incur due to our cancellation, including travel arrangements, accommodation, or other expenses.
We understand that timing can be as crucial in life as it is in photography. Subject to availability, you may transfer your enrollment to a different course session under the following conditions:
Course transfers are subject to availability and cannot be guaranteed for high-demand sessions or specialty workshops with limited capacity.
Life sometimes presents unforeseen challenges—medical emergencies, family crises, or other serious circumstances beyond your control. In such cases, we encourage you to contact us directly. While our standard policy provides structure, we evaluate exceptional situations with empathy and may offer:
Documentation may be required for exceptional circumstances (such as medical certificates), and decisions are made at our sole discretion on a case-by-case basis.
If you elected a payment plan for your course fees, refund calculations are based on the total course price, not the amount paid to date. Any refund due will be reduced by amounts still owed under your payment agreement. Canceled courses do not relieve you of payment obligations for any installment payments already due prior to the cancellation date.
Course fees include instructional materials, workbooks, and access to specialized equipment during class sessions. Physical materials already distributed or shipped are non-returnable. Digital resources provided via download or email access are non-refundable once delivered. If you withdraw from a course, you must return any borrowed equipment or materials in their original condition; replacement costs will be charged for lost or damaged items.
If your course enrollment was purchased through a third-party platform or redeemed via gift certificate, refund eligibility follows the original payment source's terms. Gift certificates themselves are non-refundable but may be used toward alternative course enrollments. Promotional discounts and special offers are non-refundable and cannot be exchanged for cash value.
For outdoor photography sessions, minor weather variations are expected and do not constitute grounds for refund—indeed, diverse conditions often provide rich learning opportunities. However, if extreme weather conditions or force majeure events (natural disasters, public health emergencies, government restrictions) prevent course delivery, we will reschedule affected sessions or offer alternative virtual instruction where possible. No refunds are provided for weather-related rescheduling unless the entire course is canceled.
Students dismissed from courses due to violations of our code of conduct, disruptive behavior, harassment, or failure to comply with safety protocols forfeit all course fees with no refund or transfer options. We maintain a respectful, inclusive learning environment, and protecting that atmosphere is paramount.
Approved refunds are processed within 14 business days of approval. Refunds are returned to the original payment method used during enrollment. Please allow additional time for your financial institution to process the credit to your account. If the original payment method is no longer valid, contact us to arrange an alternative refund method.
To initiate a refund or transfer request, please contact us with the following information:
All requests must be submitted in writing via email to ensure proper documentation and processing. Verbal requests cannot be processed.
This policy operates within the framework of Irish and EU consumer protection law. Irish and EU consumers have statutory rights that cannot be limited by our terms, including rights under the Consumer Rights Act 2022 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. However, educational services that have already begun with your consent do not fall under the standard 14-day cooling-off period for distance sales. Nothing in this policy affects your statutory rights as a consumer.
We reserve the right to modify this Return and Refund Policy at any time, with changes taking effect for enrollments made after the update date. The policy version in effect at the time of your enrollment governs your specific course registration. Material changes will be communicated via email and posted prominently on our website.
If you are dissatisfied with a refund decision or have concerns about this policy's application, please contact us first to seek resolution. We are committed to fair treatment and open communication. If a satisfactory resolution cannot be reached, disputes will be handled in accordance with the governing law specified in our Terms of Use.
For refund requests, transfer inquiries, or questions about this policy, please contact:
Prizuashep
Student Services Department
8 Willow Park Road
Galway, Co. Galway, Ireland
Phone: +353 91 728 503
Email: info@prizuashep.world